1. Agreement to Terms and Conditions
1.1. Acceptance of Terms and Conditions
1.1.1. The website www.greenberry.com.hk (the “Website") is owned and operated by Greenberry Limited, trading as “Greenberry”. References to "we", "us", or "our" are references to Greenberry Limited. We are a company registered in Hong Kong (company registration number: 2208565) and our registered address is: 1, 6/F Hing Wah Centre, 82-84 Tokwawan Road, Kowloon, Hong Kong.
1.2. Changes to Terms and Conditions
1.2.1. We reserve the right, from time to time, with or without prior notice to you, to revise these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of the Website will be the version that is current and displayed on the Website as at each date you access the Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. Greenberry Limited reserves all rights to make the final decision on all matters of dispute.
1.3. Accounts and Billing
1.3.1. You can find the specific details regarding your subscription with Greenberry Limited by logging into your account and clicking on the relevant section of the Website.
1.4. Other applicable terms
2. Website Use
2.1. You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with Website. You also agree not to interfere with the servers or networks underlying or connected to the Website or our services or to violate any of the procedures, policies or regulations of networks connected to the Website.
2.2. All content and programming of the Website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, sell, resell, de-compile or reverse engineer any of the materials, software or content on the Website without our written permission.
2.3. You agree not to impersonate any other person, including but not limited to an employee of Greenberry Limited and a registered user of Greenberry Limited, while using the Website, conduct yourself in an offensive manner while using our website, or use the Website for any illegal, immoral or harmful purpose.
2.4. You may not use the Website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
2.5. It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.
2.6. You acknowledge and agree that we will have no obligation to provide you with any support or maintenance in connection with the Website.
2.7. We may, from time to time, restrict access to certain features, parts or content of the Website, or the entire website, to users who have registered with us. 2.8. You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
2.9. The information contained in this Website is for general information purposes only. We endeavour to keep the information contained on the Website up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the Website, please contact us at [email protected] .
3. Intellectual Property Rights
3.1.1. All intellectual property rights in or relating to the Website (including our text, graphics, software, photographs and other images, videos, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the Website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the Website.
3.2. External Links
3.2.2. If you create a link to the Website and we reserve the right to ask you to remove such link.
4. Subscribing to Greenberry
4.1. In order to make purchases from the Website, you must first register to set up an account with us by completing the registration form on the Website.
4.3. When signing up, you need to provide:
4.3.1. your full name;
4.3.2. a valid and current email address;
4.3.3. your delivery address; and
4.3.4 your payment card details.
4.4. You represent and warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
4.5. We may refuse, at our absolute discretion, any application to join us or receive our products and/or services for any reason whatsoever.
4.6. You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.
5. Availability of the Website
5.1. Although we aim to offer you the best possible service, we cannot guarantee that our website services will be available at all times, meet your requirements, or be fault free. If a fault occurs in our services, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
5.2. We reserve the right, at any time, to modify, suspend, or discontinue the Website or any part thereof with or without prior notice. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Website or any part thereof.
5.3. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines as set out in these Terms and Conditions apply. Please notify us of any changes to your order via email at [email protected]
6.1. You may order any of our products offered by following the directions on the Website. If you order a recurring subscription, your subscription will automatically renew at the end of every subscription period until you cancel your service in accordance with the directions on the Website. You can manage and make changes to your subscription at any time. Please login to your account or see our FAQs for more details.
6.2. Your submission of an order amounts to an offer to enter into a contract for the purchase of products from us; you cannot withdraw or cancel your order except as specifically stated in these Terms and Conditions.
6.3. No order is accepted from you until our Website displays an order confirmation message.
6.4. We reserve the right to not accept, amend or cancel one or all items in your order.
6.5. An order confirmation is not a guarantee on the acceptance of your order due to but not limited to the following reasons:
6.5.1. One or more products in your order are out of stock.
6.5.2. One or more products in your order failed to meet the quality standard and will be withdrawn from our stock.
6.5.3. An error is found in pricing or product descriptions.
6.5.4. Authorization of payment from your credit card cannot be obtained.
6.5.5. You do not meet the eligibility to purchase as set out in these Terms and Conditions.
6.5.6. If due to any reasons one or more products in your order is not accepted, amended or cancelled by us, our concierge team will contact you as soon as possible regarding the related order.
6.6. We reserve the right to not send certain combinations of our products in a box.
7. Free or discounted offers
7.1. Free or discounted introductory offers are only available to new users of the Website.
7.2. Except where otherwise stated, free or discounted introductory offers are available only once to any one person and existing users of the Website do not qualify for any additional free or discounted offers.
7.3. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
7.4. You must have internet access and valid payment details in order to redeem a free or discounted introductory offer.
7.5. In relation to recurring subscriptions, you will be charged the full price after redemption of your one-off free or discounted introductory offer. We will continue to bill you by your chosen payment method for our services until you cancel your subscription in accordance with these Terms and Conditions.
8.1. The prices of our products are quoted on the Website and may be revised from time to time. All prices are quoted in Hong Kong Dollars (HKD) and you will also be charged HKD in the final order. Prices stated include standard delivery service to major commercial and industrial areas in Hong Kong Island and Kowloon. A delivery surcharge will be applied to deliveries to remote commercial and industrial areas, residential areas, non-industrial areas and remote areas within Hong Kong. International delivery surcharges will be applied for international deliveries. Please refer to Section 9 of these Terms and Conditions for more details.
8.2. We take payments by continuous payment authority for our 3-month and 6-month subscription plans (“Multi-term Plans”). Payments are generally non-refundable (including without limitation those for our Multi-term Plans, save for special circumstances where you are dissatisfied with our product(s)and contact us at [email protected], we may agree to a refund of the cost of such product(s) to you at our sole discretion.
8.3. If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future orders in order to prevent any interruption to the services provided to you. If you would like to opt out from this arrangement, please contact us at [email protected] .
8.4. You agree not to hold us responsible for banking charges incurred due to payments on your account.
8.5. Our products are subject to seasonal changes in supply levels and supply prices. We reserve the right to amend and update the fees for any of our services from time to time at our sole discretion by updating the Website without any additional notice to you, provided that any changes to our subscription plans will not take effect until your subscription renews. Please note that you have the right to cancel your subscription in accordance with these Terms and Conditions (see Clause 10 (Cancellation) below).
9. Delivery and Return
9.1. Our products can be delivered to address within Asia (e.g. Hong Kong, China, Singapore, Japan, etc.). Free delivery service only applies to major commercial and industrial areas in Hong Kong Island and Kowloon; please enter the coupon code OFFICEHK at checkout to enjoy the free delivery. A delivery surcharge will be applied to residential, remote commercial and industrial areas, non-industrial areas and remote areas within Hong Kong. International delivery surcharge, subject to your destination, will be applied for international delivery. Please contact us at [email protected] for a quote.
9.2. Our products are delivered by local courier. Proof of delivery is not obtained. Actual delivery times may vary for you depending on:
9.2.1. our stock availability;
9.2.2. your delivery address;
9.2.3. other circumstances impacting delivery by the courier. We reserve the right to use alternative delivery methods without prior notification.
9.3. We will not be held responsible for any delays during the delivery process.
9.4. It is your responsibility to report all lost or undelivered products online within 7 days by emailing us at [email protected] .
9.5.If you change your address, you must update your address details in the relevant section of the Website to ensure that we are able to deliver our products to the correct address. Please ensure this is done in time (at least 10 days before the renewal date of your subscription plan and before you move). You will not be refunded if any of our products are delivered to a wrong location due to your failure to inform us of your change of address in time. We will not be responsible for items delivered or shipped to an improper or incorrect address provided to us and these items will not be eligible for refund or re-shipping.
9.6. We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the courier service in your area is unreliable. We will not be held responsible for undelivered shipments seized by customs.
9.7. We reserve the right to request a return of any of our products by recorded delivery to: 1, 6/F Hing Wah Centre, 82-84 Tokwawan Road, Kowloon, Hong Kong, if we request recorded delivery, we will pay for the cost of relevant postage upon your provision of the postage receipt. If upon inspection, we confirm that the returned product is faulty, we will provide you with a full refund for such returned product.
9.8. Delivery will be suspended and rescheduled if a black rain signal/typhoon signal No.8 or above is hoisted.
9.9. Please be aware that the our products will be sent via a local courier and may be subject to delays. We cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.
9.10. We do not accept returns of our products except as detailed in 9.11 below.
9.11. All of our products are checked for quality prior to delivery and we endeavour to ensure that the our products are delivered to you in good condition. If you are dissatisfied with any product received from us, provided that the products in question are returned to our offices within 5 business days from your receipt at your own cost, and upon inspection, we are satisfied that such defect was not a result of your damage, misuse or incorrect installation, we shall, at our sole discretion and subject to satisfactory proof of purchase, arrange for the defective products (or the parts in question) to be replaced at no additional cost, subsequent to which we shall have no further liability to you. Your statutory rights are not affected. You accept that we will not refund any opened or used products.
10.1. All subscriptions offered by Greenberry Limited will automatically renew until cancelled in line with our cancellation policy. You may cancel your subscription at any time by sending an email to s [email protected]com.hk or by following the instructions set out in the relevant section of your account after you login to the Website. In order to prevent an automatic renewal of your subscription, you must cancel your subscription before the next renewal date (i.e. the 15th of the last month of the billing cycle). We will not issue any refund if we receive your cancellation request after the renewal date or during the term of your subscription.
10.2. We reserve the right to terminate or restrict your use of our service, in our sole discretion, if for example, we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of your breach of any obligation under these Terms and Conditions, such termination would take immediate effect and possibly without prior notice.
11. Non-Transferable Accounts
11.1. Accounts with Greenberry Limited are not transferable and therefore cannot be sold or traded.
13. Limitations on Liability
13.1. Nothing in this clause 13 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:
13.1.1. fraud or fraudulent misrepresentation;
13.1.2. death or personal injury caused by our negligence;
13.1.3. breach of any obligations implied by section 16 of the Sale of Goods Ordinance (Cap 26);
13.1.4. any other liability to the extent the same may not be excluded or limited as a matter of law.
13.2. Subject to clause 13.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.
14. Assignment by Us
14.1. You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.
15. Indemnity and Waiver
15.1. At our request, you agree to compensate us fully and hold us, Greenberry Limited (including our employees, officers, directors, agents, affiliates, licensors and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from or in connection with your (i) breach of these Terms and Conditions by you; (ii) use or misuse of the Website; or (iii) violation of any law or the rights of a third party. This includes the use of the Website by any other person using your account caused by your action or inaction.
15.2. If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.
16. Force Majeure
16.1. We will not be liable to you for any lack of performance, or the unavailability or failure, of the Website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control, such as adverse weather.
17. Entire Agreement
18. Your Rights
18.1. None of these Terms and Conditions restrict any of your statutory rights under the laws of Hong Kong.
19. Applicable Law
19.1. Your use of the Website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of Hong Kong. Disputes arising from your use of the Website and the services we provide are subject to the non-exclusive jurisdiction of the courts of Hong Kong.
18. Contacting us
18.1. If you have any questions about these Terms and Conditions or an order you have placed or ordering in general, please email us at [email protected] or write to us at: [email protected] or write to us at: 1, 6/F Hing Wah Centre, 82-84 Tokwawan Road, Kowloon, Hong Kong.