Welcome to the greenberry.com.hk website (the “Site”). Greenberry Limited, trading as “Greenberry”, (the “Company”, “we”, “us”, “our”) provides a subscription food service delivering packaged foods directly to consumers via local courier (collectively, including all features, functionality and content of the Site, the “Services”).
The Site may contain links to third parties' websites. Greenberry Limited assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, while we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorized acts by others. Information provided by you may be stored or processed outside Hong Kong.
You have the right of access to any personal information processed by us. Greenberry Limited is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Greenberry Limited is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request to update or change any information you have provided to Greenberry Limited by contacting us at [email protected]
2. Information We Collect About You
The information we collect from you depends on what activities you are carrying out on the Site, whether you are logged in or not and whether you are making a purchase. The information we collect includes (but may not be limited to):
• Full name
• Email address
• Telephone number
• Mobile telephone number (optional)
• Credit card type
• Credit card number
• Credit card expiry date
• Date of birth
How we use it:
• To create your account on the Site
• To identify you as a user on the Site
• To check that a credit card is valid
• To send you boxes
• To recommend other boxes you may like
• To communicate with you on Greenberry Limited related matters
• To provide you with order and billing history information
When you visit the Site, Greenberry Limited collects additional information about you in order to provide the service. What we collect:
• Your product ratings
How we use it:
• To send you boxes you would like to receive
• To establish eating trends in order to recommend other products you may like to eat
3.1. Disabling cookies
You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of the Site, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.
If you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.
5. What We Use Your Information
For The principal purposes for which we collect and store your personal information are to process your orders and deliver boxes, authorise payment, bill you, respond to your inquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our Site and Services.
5.1. Marketing and business development purposes
Apart from using your personal information to process any orders you may place, if you provide us with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by mail with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information, please change your mailing preferences in the Preferences page of the "Your Account" section.
If you do not object to receiving marketing material at the time the information was collected from you, but subsequently change your mind and no longer wish to receive such information, you may opt out of doing so. If you opt out you may continue to receive information for up to 7 days after the date on which you update your account.
If you start to set up an account with us, via the Site, but do not complete the process or place any orders, then we may email you to find out if you need any help to complete the process. An unsubscribe link is given at the end of this email. You may also unsubscribe from emails.
In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer the Site.
6. The Ability to Edit and Cancel your Account
You can access 'My Account' from every page on the Site to update and correct the personal details that we gathered when you subscribed. You must be logged in to access this information. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.
7. Information Sharing and Disclosure
Where you have referred a new customer to us your first name and first initial of your surname will be shared with the person you referred to us and you agree to that sharing.
Companies and individuals registered in our Affiliate Program receive aggregate information about customers that they direct to us through links on their Site. No personally identifiable information is provided to affiliate members; the information collected from our affiliates is used strictly for the affiliates program and will not be used for general marketing purposes.
We also provide analyses of our customers in the aggregate to prospective partners, advertisers and other third parties (often known as 'Aggregated Data Analytics'). We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customers for the purpose of Aggregated Data Analytics.
Linked websites are not under our control and we are not responsible for the conduct of companies linked to our Site. Before disclosing your personal information on any other website we advise you to examine their terms and conditions of use.
We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Your account information is password protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Site. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
Access authorization is granted to key Greenberry Limited staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.
9. Contact Details